Tony Roma's Setia City Mall : Kids eats Free Mon-Wed BUT.....

We love to visit Tony Roma's as the food are usually good and the staffs are friendly at Sunway Pyramid.

Hence the other day when she saw this being offered, she immediately bought though it only valid for Mont Kiara and Setia City Mall outlet. She opted for Setia City Mall as it's nearer.

We went on Wednesday coz Kids's eats Free on Monday to Wednesday

Used the voucher to order the Bountiful Beef Ribs and !/4 Chicken.

  

Playing with the Paper they provided. Too bad they ran out of crayons. The Jie Jie said will bring me a dice to play the Snake and Ladders Game but she must have forgotten. Hence, Mamarazzi lend me her Pen to draw.

After some time lapsed, the drinks came.  I had the Fruity Breeze while Mamarazzi ordered Pepsi for herself as she doesn't like mixed drinks. but I don't mind them . Papa had Pineapple Juice....gave me a bit.

The Soup of the Day tasted good.  Found a lot of ingredients in the soup. Got celery, tomatoes and even bits of meat.

Papa helped me to ordered Pasta from the kids meal menu. When he asked the waiter what pasta they using, the waiter could not answer. A pretty Jie Jie came and answered.

Wow...very big portion leh. Surely I can't finish.

Mamarazzi ordered her favourite Fried Mushroom. She said yummy...crunchy and fresh. But Papa said the ones at Sunway Pyramid branch seems to have bigger size mushrooms.

Guess, mushroom is seasonal too. Sometimes we get big ones and sometimes not so big.

Finally Main Course arrived.  Portion very big.

Mamarazzi and Papa shared. But then Mamarazzi noticed something not so right. She ordered Roasted Vegetables and Rice as sides but how come it turned into broccoli and mashed potatoes?

Papa informed the waiter and he took away the meal.

Then he consulted the pretty Jie Jie wearing white skirt. The Jie Jie came over and apologized. She said we may have the sides that were already in the plate and that she will bring the Roasted Vegetables and rice over in a moment.

Papa had the mashed Potatoes and he liked it very much. Hmmm ...next time must order mashed potatoes as side then.

After the meal, Mamarazzi noticed something is missing...where is my Ice Cream from the kids Meal?

Then come to think of it....aren't kids meal supposed to include appetiser which usually consist of celery and carrots?

It never came. Well, we didn't let them know of this as we were already full but I did go to the pretty Jie Jie and asked for my yummy Vanilla Ice Cream. No....I won't forgo my Vanilla Ice cream!.

 When the bill came, Mamarazzi was surprised that they charged for the Kids Meal as it was Wednesday.

Papa highlighted to the waiter and he went to ask the supervisor. He came back and informed that as we use Groupon Voucher, we are not entitled to the free Kids Meal.

Again Papa highlighted that we paid for the Tony Roma’s Bountiful Beef Ribs with BBQ 1/4 Chicken using Groupon voucher. It was not as if we ate for free with the voucher.

And at their display window they have this banner/poster that said that Kids Eat Free on Monday - Wednesday subject to several conditions. Among then is with every adult entree ordered. Aren't Tony Roma’s Bountiful Beef Ribs with BBQ 1/4 Chicken an adult entree.

The waiter once again went to consult his supervisor. Ding dong ding dong a few staffs then the Jie Jie in white skirt came with the Waiter and informed that Kids Eats For Free on Monday to Wednesday IS not applicable in Groupon voucher. It's for ALA CARTE entree ordered only.

If that is the case, why is it not stated ALA CARTE entree ordered in their poster like those of others restaurant or  state in one of those notices that says "*** not valid under any other promotions".

 It was not stated too in their advertisement in Groupon.

Oh well.....as people say, that's what under the bridge. As for the confusion on the Jie Jie never bring the dice for me, the one taking order doesn't know what kind of pasta, the mixed up side dishes,  my forgotten appetiser and free flow drinks not refilled promptly ..let's chalk it up to teething problem of a new outlet. Nothing that a bit more training cannot rectify.

Overall, the food there was good. Mamarazzi really love the ribs. The Chef had certainly done a good job on that.

Despite everything, Mamarazzi can say is that the staffs there have a very positive attitude. The Hostess and the Waiter apologised for the mixed up and confusion.