Aiya...Heavy rain. Thunder. No DSL and Internet line on Modem. Plug in house phone no dial tone. Time to call TMNet People. Now where is the phone number for that. *searching*
Mamarazzi : Hello
TM : please press 1 for Bahasa...*press*press*press*wasted 5min*
TM : This is a service announcement*another 2mins*
TM: Good evening how may I assist you?
Mamarazzi : *Finally a human*. My phone line and internet line is down due to heavy storm.
TM: How may I address you, madam and can I have some verification. Username...
Mamarazzi :*give the necessary information*
TM: Please hold. *Music came on. Listened for another 5-6mins*. Thank you for your verification. How may i assist you?
Mamarazzi : *Duh? I've told you wat!* My phone line and internet Line is down due to heavy storm
TM: Is the DSL light blinking on your modem?
Mamarazzi : No DSL and Internet light on the modem. I plug in the phone also no dial tone. I think the phone line is down outside.
TM: What brand is your modem?
Mamarazzi: *huh?* Linksys
TM: Oh your own modem. Is your PC on. I need you to go to your PC to perform some tests
Mamarazzi: *WTF. My PC ok. It's the phone line and internet down * I've just off the PC
TM: I need you to on the PC to check. Is the internet down?
Mamarazzi: *GRRR!! this girl deaf or what?? The whole area phone line down. Internet is thru phone line ma. 1 + 1 = 11 ka??* Err...I need some time to on the PC. Could you call me back in 5 mins?
TM: I need you to do some test...I cannot call you back cause we cannot call out. Maybe you call back after you on your PC and our customer service will assist you.
Mamarazzi : okay thanks *hang up*
Bear in mind, none of this is TMnet's fault. It was stupid of Mamarazzi to call TMNet to report phone line and internet line down. Should have call the technical side. But aren't they linked? Laa....told the girl the phone line down, she still expect Mamarazzi to do the dignostic test on her PC ah? This girl betul betul STRAIGHT. A truly good and guai guai employee who truly expected Mamarazzi to perform everything in the her checklist before she would make a decision to listen to Mamarazzi that the internet is down due to the phone line down. Maybe I should marry her when I grow up since she is so guai. If I say ONE she sure won't dare to say TWO.
Did you ever encounter streamxy line down and when you call them up, it feels like they are putting you thru a checklist eventhough you already know what's the problem? Many times, after doing everything in the checklist, the line still down. The actual cause is the port at their side. They just need to reset the port, kau tim jor.
What happens next? Mamarazzi called the technical department. She was informed that all the phone line in this area is down. Will only be fix by 5pm 4th Nov. And the guy asked "Is your internet ok?"
This really made Mamarazzi seems red. And she vowed that she would write an e-mail to complaint on all the stupid questions asked. Wasting her $ calling them.
But the as of 7pm today, TM people from the Internet side called Mamarazzi up to inform her that the internet line is down due to phone line down, which due to faulty cable.*Duh! that is what Mamarazzi been trying to tell them yesterday!* Their technicians are trying to fix it and expected to be up by tomorrow evening *Duh! It takes 24hours for the news to be transmitted from Technical Dept to Internet line dept ka? . The guy was very apologetic.
All well that ends well. Both phone line and internet line are up by 11pm. Mamarazzi decided against writing a complaint letter since the guy was very apologetic and seems to have more brain that the other two. Instead she decided to vent her frustration here.
Sometimes it can be very frustrating lodging a report or talking to these people! The process can really take a very long time!
ReplyDelete*sigh* A lot of times I tried to call, I will end up being angry instead...
ReplyDeleteyalo....
ReplyDeleteThe more questions they asked will make you more 'boiled'. Peace. Relax. hehe...glad that phone line and Internet are fine now. Blog is good for us to vent our anger, sometimes.
ReplyDeleteya lo mNhL
ReplyDeleteHehehe... my worst case scenario was... like ur case, phone line was down. No dialing tone. But internet was OK. Called TM and they got the phone line fixed the next day. And guess what, after phone line fixed, no internet connection!!! What kind of service is this?? No choice, called again. Ok they said will get it fixed. And it was Hari Raya eve... so throughout Hari Raya holiday.. no internet connection for us. And the worst part? The phone line was down again the next day - no dialing tone!!!! Grrr.... The internet line only get fixed one week later, with few more calls to TM somemore! You can imagine how "boil" I was at that time.
ReplyDeleteI share the same frust when I call TM! betul betul guna pantat than otak! haiz.. sometimes, I got to tell them, I do everything already, just ask your technician to come and get it fix! AARrrggg...
ReplyDeleteCheeyee: Got meh if phone line no dial tone but internet is ok? I thought internet go thru phone line. Wah...pity you. So many calls to TM and yetit took so long to fix.
ReplyDeleteCynthia: sometimes they dont need to send technician at all. They just need to press RESET button at their side, just like we press RESET button at modem. Then the thing will be up jor.